TechnologyPals Faq's
Please find a list of frequently asked questions below. Click on the question to be directed to the answer. If you have any questions that are not answered here, call us now on (07) 5408 5253 during regular business hours. Out of business hours click here to be directed to our quick response email support form.
- What are the rates for support over the phone?
- What is the minimum phone support fee?
- Can I purchase phone support for some one else?
- What exactly can you help me with?
- What business name will appear on my credit card statement?
- How can I pay by cheque?
- How can I pay by bank transfer?
- Can I get help first and you can bill me later?
- When I purchase a product from your website, is it safe to use my credit card?
Phone support rates are $33.00 (inc gst) per block of 30 minutes.
The minimum rate is $33.00 for 1 x 30 minute block. This can be purchased by calling us on (07) 5408 5253.
Yes absolutely, you can purchase set blocks of time for a family member or friend. We will supply you with a receipt number that they can quote when they call us for support.
We provide support by phone to solve most computer and software related issues. If it becomes clear that your computer will require a hardware upgrade or your computer will need to be tested for a hardware fault, we will quickly identify the issue and recommend the best course of action.
The charge to your credit card for our phone support or product purchases will appear under our business name, Soul Sea.
To pay by cheque, please find our postal address and instructions below. Please note: we do not provide phone support unless we have first received your payment. We recommend purchasing at least 2 x 30 minute blocks of phone support time ($66.00). If all your phone support time is not used, it will be left in credit for your use at a later date.
Call us after you have completed posting your cheque. There will need to be at least a 7 day buffer to allow your cheque to arrive in the mail, and clear.
Please include your full name, address and phone number, with your cheque.
Cheque Payable To: Soul Sea
Postal Address: PO Box 1314
Caloundra, Qld, Australia, 4551
To pay by direct bank transfer, please find details and instructions below. Please note: we do not provide phone support unless we have first received your payment. We recommend purchasing at least 2 x 30 minute blocks of phone support time ($66.00). If all your phone support time is not used, it will be left in credit for your use at a later date.
Call us after you have completed your bank transfer to speak with a technologypal. There will need to be at least a 3 day buffer to allow the bank transfer to complete.
Please include your full name as a transfer reference.
Our Bank Account Details
Account Name: Soul Sea
Bank: Suncorp/Metway - Caloundra
BSB: 484 799 Account Number: 047355025
This is not possible unless we have first established a business relationship with you.
Using your credit card to order products via our web site is secure. We have a number of security steps in place to give you total confidence when purchasing from TechnologyPals online.
- All sensitive information, including your personal details as well as your credit card information, is kept confidential through 128-bit secure sockets layer, or SSL, standard encryption. This means that information can only be exchanged between you and TechnologyPals, and that no third party can access this data during or after transmission.
- A padlock symbol will be displayed by your browser window to show when you are on our secure protected pages.
- For additional protection, we ask for your card’s security code at the point of payment. For most cards, including Visa and Mastercard, the code is the last three digits printed on the signature strip on the back of the card. For American Express, the code is the four digits printed on the front of the card above the main card number.